Return Policy

Apparel
We want you to love your Odyssey apparel. If you’re not completely satisfied, you may return your unworn/unwashed products within 30 days from purchase for a refund. Call us at +1 910-212-6464 or send us an email to orders@odysseyoffshore.com and provide us with your order number which can be found in your original order details email. If your product is eligible for return, we will email you a printable return label. Once the product is received a refund will be issued to your original payment method. You will receive a confirmation email when your order has been refunded.

Questions? Call us at +1 910-212-6464 or send us an email to orders@odysseyoffshore.com

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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please call us at +1 910-212-6464 or send us an email to orders@odysseyoffshore.com

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please call us at +1 910-212-6464 or send us an email to orders@odysseyoffshore.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns
To return your product, you should mail your product to:

Odyssey Offshore
759 Gallup Road
Chapel Hill, NC 27517

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?
Call us at +1 910-212-6464 or send us an email to orders@odysseyoffshore.com for questions related to refunds and returns.

 

Last updated April 19, 2022